Buyer FAQ

Questions overseas buyers should settle before asking for a furnace price.

Custom furnace price depends on process, dimensions, atmosphere, controls, testing and delivery scope. These answers keep quotation communication factual.

No fake pricing

A budget range can be discussed only after the basic process and scope are clear.

01

Why can't you quote from only a product name?

Vacuum level, temperature, chamber size, load, heating elements, insulation, gas path, cooling and controls all change cost and delivery.

02

What should an RFQ include?

Material, process, target temperature, chamber size, batch load, vacuum or gas, heating/cooling requirement, voltage, destination and expected timeline.

03

Can a sample or trial test be arranged?

For some projects a no-load test, temperature uniformity check or material process discussion can be planned. A real material trial needs agreed test conditions.

04

Which trade terms are practical?

EXW, FOB, CIF or DAP can be discussed. Final scope should state packing, inland handling, sea freight, insurance, unloading and installation responsibility.

05

What documents are normally prepared?

Commercial invoice, packing list, contract or PI, technical proposal, manual, packing photos and shipping documents. Market-specific certificates must be confirmed before order.

06

What is FAT?

Factory acceptance test normally checks assembly, control cabinet, vacuum path, heating, safety items and agreed no-load or process-related test records before shipment.

07

What affects lead time?

Custom chamber size, hot-zone material, control system, vacuum pumps, imported components, FAT scope and shipping route all affect schedule.

08

How should warranty be discussed?

Warranty should be tied to contract terms, commissioning or shipment date, spare parts scope, remote support and exclusions such as utilities or buyer-side operation conditions.

Next step

Send the missing process details before requesting final price.

That is the fastest way to avoid wrong model selection and repeated quotation revisions.

Send RFQ